Warranty

Every Magnussen product is built to last, and every product is covered by a 3-year guarantee from the date of delivery, in line with Spanish consumer law.

What's covered

• Manufacturing defects in materials and workmanship.
• Electronic faults under normal use, including charging, Bluetooth connectivity and audio playback.
• Motor and fan faults on Airflow products under normal use.

What's not covered

• Damage caused by accidents, drops, liquids beyond the product's rated resistance, or misuse.
• Normal wear and tear such as scratches, worn ear cushions or reduced battery capacity over time.
• Products that have been opened, modified or repaired by third parties.

How to make a warranty claim

1. Contact us through our contact form with your order number, the product model and a short description of the issue. Photos or a video help us solve it faster.
2. Our support team will try to troubleshoot the issue with you first.
3. If the product needs to be repaired or replaced, we'll send you a prepaid shipping label.

Warranty repairs and replacements are free of charge. If a repair isn't possible, we'll replace the product with the same model or an equivalent one.